Right of cancellation

Consumers have a fourteen day right of cancellation.

-- Instructions on the right of cancellation --

Right of cancellation:

You can revoke your contractual statement within 14 days without providing reasons in text form (e.g. letter, fax, E-mail) or – if the good is transferred to your ownership before the end of the period – by returning the good. The period begins with the receipt of these instructions in text form, however, not before the receipt of the good by the recipient (in the event of recurrent delivery of similar goods, not before the receipt of the first partial delivery) and also not before fulfilling our obligations to provide information pursuant to Article 246 § 2 in connection with § 1 Para. 1 and 2 EGBGB [Introductory Act to the German Civil Code] and our obligations pursuant to § 312 g Para. 1 Clause 1 BGB [German Civil Code] in connection with Article 246 § 3 EGBGB. The timely forwarding of the declaration of cancellation or the good suffices for compliance with the cancellation period.

The cancellation is to be addressed to:

Apotheker Hermann Zwetz Räuchermittelherstellung GmbH
Am Tharandter Wald 12
01723 Mohorn-Grund
Fax: 035209/22844
E-mail: info@knox.de

Consequences of cancellation:

In the event of valid cancellation, performance received by both parties and any benefits gained (e.g. interest) by either party must be returned. If you are not able to return the good and benefits (e.g. benefits of use) to us in full or in part or only in a deteriorated state, you are required to reimburse the applicable value to us. You are only required to compensate us for the deterioration of the product and for benefits from use to the extent such use or the deterioration is attributed to your handling of the product and goes beyond verifying the properties and functions of the product. The "verification of properties and functions" is understood as testing and trying out the respective good as is possible and customary in a store. Goods capable of being sent by parcel post are to be returned at our risk. You must assume the regular costs of the return if the shipped good corresponds to the ordered good and if the price of the good to be returned does not exceed an amount of 40 Euros or, in the event of a higher price of the good at the time of cancellation, you have not provided the quid pro quo or a contractually agreed partial payment. In all other cases, the return shipment is free of charge for you. Goods not capable of being sent by parcel post are picked up at your location. Obligations to reimburse payments must be fulfilled within 30 days. For you, the period begins with the forwarding of your notice of cancellation or the good. For us it starts with the receipt of the same.

-- End of the instructions on the right of cancellation --

There is no right of cancellation for the delivery of goods, which are manufactured according to customer specification or which have been clearly adapted to personal needs or which are not suitable for return based on their quality and composition or which spoil quickly or whose date of expiry would have passed by this time.